Comments

  • Don't Bellus3d support for xiaomi mi a1?
    Hey ,

    This is the forum for iOS. I am going to move your question over to there. I believe we have a fix for you, but let me check. I, or another engineer will post the fix there.

    -Alex
  • TestFlight Redeem Code Problems
    Hey ,

    We currently have an app on the app-store and are no longer doing test flights! Please go to the app store and download our latest app.

    -Alex
  • Update to premium?
    Hey ,

    Are you having issues with the purchasing option? Does iTunes give you an error message? Or does the app tell you something is wrong?

    -Alex
  • Cannot purchase Exports- iCloud error?
    Have you uninstalled the app? And reinstalled?
  • Cannot purchase Exports- iCloud error?
    hmm. Let me check into something and I will get back to you.
  • Cannot purchase Exports- iCloud error?


    That error is prompted when we get back a response saying iCloud is not enabled. So my recommendation, as bland as it is, is to turn off your phone and turn it off again. The OS might be giving back a wrong response. Typically resetting these things fixes these issues. But let me know.

    -Alex
  • android back camera
    Hey ,

    This is the forum for the iOS app. Can you check out the android app forum located here. Thank you!

    -Alex
  • iOS 12 Bug Fixed in v 1.0.3
    Hey ,

    I am not sure if you have registered to become a developer, or filled out an application to become a free trial developer, if you have let me know, and I can check. Currently we only release the SDK to developers, and potential developers who filled out the contact forum and requested a SDK. Let me know if you have any issues. Thanks!

    -Alex
  • Face Camera App
    Sounds good!

    -alex
  • Face Camera App
    ,

    Try Bellus3D Face Camera, I asked my coworker and they said they had no issues finding it on the S3. This forum is for the iOS app, I can direct you to the Android forum. They will be more help on this situation!

    -Alex
  • I have a question. Please write your email address.


    Sorry for the late reply I was out of the office.

    Is there a reason you cannot post here? We generally like to keep all sdk related questions, on the forum so it can help other developers who may run into similar issues.

    -Alex
  • TestFlight Redeem Code Problems
    Hey ,

    The app is also currently on the iOS app store. So you no longer need the testFlight.

    -Alex
  • iOS 12 Bug Fixed in v 1.0.3
    ,

    I believe if you check your email, I sent you a link to baidu link with a password. You will be able to download it from there. Let me know if you have any issues. Thanks!

    -Alex
  • iOS App Pricing Feedback
    Hey per export is something we have been discussing. Thanks for the feed back!

    -Alex
  • Export a mesh
    ,

    Sorry for the late reply, we are currently working on more solutions to exporting your model! Thank you for your feedback!

    -Alex
  • Slight Issue
    ,

    Scan quality is largely dependent on how fast you move your head during rotation, and the general movement of your head when scanning. Currently we are working to fill in the top of the head/back of the head. Currently we only support 270 degree scanning.

    - Alex
  • Slight Issue


    I am not sure about the nose issue. We currently get roughly sub millimeter accuracy on the iPhone, and can achieve sub millimeter on android devices. Could be due to a bad scan?

    -Alex
  • Security aspects
    Hey ,

    Sorry for the late reply. So we do not do anything with your scans. All data is stored locally. In the future, we plan on having a cloud based platform, but that would be entirely optional, and models would only be uploaded with your explicit consent.

    -Alex
  • The best android platform tested
    Hey ,

    Sorry for the late reply! So the best device we have used for android is Huawei: m3/m5 for tablet. And for phone I would recommend the Samsung Galaxy/Note phones. We have currently tested the S8/9, and Note 8/9. Thanks!

    -Alex
  • It does not work well in ios12
    ,

    We have resolved this issue in our current release. Thank you!

    -Alex

Alex P

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