• Olivier
    0
    For some reason the camera won't connect to my Google Pixel 2 XL.
    I had it working but last two days it stopped.
    Any advice?
  • Jia
    0
    This is Android related issue and should be posted at this forum.

    Check out the answers over there.

    http://forum.bellus3d.com/discussion/235/how-to-solve-camera-wont-connect-issue
  • ilanh
    0
    why don't you simply reply? i am trying to enter to the answer and can't enter to the link.
  • Admin
    0
    We have noticed on some Android devices, the Bellus3D Face Camera Pro (FCP) is frequently disconnected. While we are still investigating the root course of the issue, we like to offer a temporary workaround. You only need to do this if your FCP is having disconnection issues.

    1. Unplug the FCP camera
    2. In your Android device, go to Settings -> Apps -> Bellus3DService -> Force Stop
    3. At the same page, Open by default -> Clear Defaults
    4. Plug the FCP camera back to the device
    5. Click on OK and DO NOT check "Use by default for this USB device" on the popup dialog
    6. Repeat the above step after a few seconds
    7. Continue to run the Face Camera App as usual

    You will be asked to repeat Step 5 and 6 each time you plug in the FCP camera.
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